Thank you for shopping at Aurasphere. We strive to provide you with high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
You have 30 days from the date you received your order to return an item. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
The following items are non-returnable:
To initiate a return, please contact us at [email protected] or [email protected] with your order number and the reason for the return. We will provide you with instructions on how to return the item.
2. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, we will process the refund to your original method of payment. Please allow 7-10 business days for the refund to appear in your account. The timing may vary depending on your payment provider.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, contact us at [email protected] or [email protected] with your order number and details of the damage or defect.
4. Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If the return is due to our error (e.g., you received a wrong or defective item), we will cover the return shipping costs.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] or [email protected] with your order number and photos of the damaged or defective item. We will work with you to resolve the issue, which may include a replacement, refund, or store credit.
6. Contact Us
If you have any questions about our Refund and Return Policy, please contact us at:
