Privacy Policy

This privacy policy describes how Aurasphere collects, uses, and shares personal information of users of our website.

1. Information We Collect

  • Personal Information: We collect personal information that you provide to us, such as your name, email address, phone number, shipping address, and payment information. This information is collected when you register for an account, place an order, or contact us for support.
  • Usage Information: We collect information about how you use our website, such as the pages you visit, the products you view, and the searches you conduct. This information is collected through cookies and other tracking technologies.
  • Device Information: We collect information about the device you use to access our website, such as your IP address, browser type, and operating system.

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill your orders.
  • To communicate with you about your orders and provide customer support.
  • To personalize your experience on our website.
  • To send you marketing communications about our products and services. You can opt-out of receiving these communications at any time.
  • To improve our website and services.
  • To prevent fraud and protect our business.

3. How We Share Your Information

We may share your information with the following third parties:

  • Service Providers: We share your information with service providers who help us operate our website, process payments, and fulfill orders. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
  • Shipping Carriers: We share your shipping address and contact information with shipping carriers to deliver your orders.
  • Payment Processors: We share your payment information with payment processors to process your payments.
  • Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.

4. Local Payment Methods

To facilitate payments in Europe and Africa, we support local payment methods such as Orange Money and MTN Money in Cameroon. When you use these payment methods, your payment information may be processed by local payment providers in those regions. We ensure that these providers adhere to strict data protection standards.

5. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

  • Using encryption to protect your payment information.
  • Storing your information on secure servers.
  • Limiting access to your information to authorized personnel.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

7. Your Rights

You have the following rights with respect to your personal information:

  • The right to access your information.
  • The right to correct your information.
  • The right to delete your information.
  • The right to object to the processing of your information.
  • The right to data portability.

To exercise these rights, please contact us using the contact information below.

8. Cookies

We use cookies to collect information about your use of our website. Cookies are small text files that are stored on your device. You can disable cookies in your browser settings, but this may affect your ability to use our website.

9. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us using the contact information below.

10. Changes to this Privacy Policy

We may update this privacy policy from time to time. We will post any changes on this page, and the revised privacy policy will be effective immediately upon posting. Your continued use of the website after any such changes constitutes your acceptance of the new privacy policy.

11. Contact Information

If you have any questions about this privacy policy, please contact us at: